Returns & Exchanges
Our Return Policy is to accept returns within two calendar weeks since the date when our customer initially received the item in dispute.
In general, the main condition of return is avoiding wearing a watch, which you are unsure of.
In order to return a product, the following procedures MUST be met:
The item in dispute should remain brand new; The watch in dispute should be exactly in the same condition you purchased it. If you sized the bracelet (removed links), we will refuse from such an item. All package and protective materials (tapes, plastics, hang tags, accompanying accessories, etc.) MUST remain in place. The returned item should be accompanied by all manuals, which were originally included in our shipment to you. All returns are subject to prior confirmation by our representative over the phone 646-489-4085. RETURNS SHIPPED WITHOUT OUR PRIOR CONSENT WILL NOT BE ACCEPTED. After your return is confirmed by us, you receive a RIRN - a Return Item Ref. No. Please make sure to ship the undesired item in such a way, that we receive it within 7 days since the RIRN assignment. Kindly consider full refund, subject to costs for shipping, obligatory insurance fees and our standard restocking fee of 10% will be applied. We refund our customers in the same way they remitted their payments to us. Kindly pay your attention to the courier service you are using. We accept only traceable service, e.g. USPS or UPS.
Unfortunately, we cannot accept FedEx courier mails, as their policy is to deny insuring of valuable items priced higher than $500.
Kindly prepay the courier shipping service and insure the full amount of your refund. Unfortunately, we do not accept “Freight Collect” shipping terms. Nor can we accept any responsibility for damages or loss of whatsoever nature, which took place at the time of shipment.
To our opinion, the requirements above are plain, clear and fair.
However, if any or some of them appear inaccessible for you, please inform us about your doubts or concerns. Our Customer Service staff shall do their best to find a solution.
Please note that in all cases our confirmation is the main condition for return.
Watch Time Fly USA is neither affiliated with nor a factory authorized dealer or repair center for the above mentioned brand, watch maker or any other watch brand. Watch Time Fly USA is not an official jeweler for any watch it sells. The manufacturer's warranty no longer attaches and Watch Time Fly USA is the sole warrantor of the watches sold. Watch Time Fly USA warranties all items sold for one year from the date of the original sale. Warranty only covers manufacturer’s parts which existed on the watch at the time of the sale and shall be void if altered subsequent to the sale. All watches and watch items sold are previously purchased, pre-owned and/or used even if they appear unused or new. We are not an official dealer for the products we sell and have no affiliation with the manufacturer.
All brand names and trademarks are the property of their respective owners and are used for identification purposes only.